How To Get Visual Voicemail On Iphone 6 Plus

My iPhone 8 Plus Won't Play Voicemails! Here's The Fix.

Your iPhone 8 Plus is not playing voicemails and you're not sure why. This problem is especially frustrating if you missed an important call that you were expecting. This article will show you what to do when your iPhone 8 Plus won't play voicemails!

Why Isn't Voicemail Working On My iPhone 8 Plus?

Most of the time, voicemail isn't working on your iPhone 8 Plus because of a software issue. Voicemail on your iPhone is known asVisual Voicemail, which downloads audio files from your wireless carrier onto your iPhone.

The steps below will show you how to fix the problem when your iPhone 8 Plus won't play voicemails.

How To Fix An iPhone 8 Plus Not Playing Voicemail

6 Steps Total

Set Up Voicemail On Your iPhone

Visual Voicemail allows you to view, listen to, and delete the voicemails on your iPhone. Make sure you set up Visual Voicemail on your iPhone, otherwise your voicemails may not download from your wireless carrier.

custom voicemail pasword

Open the Phone app.
Tap theVoicemail tab in the lower right-hand corner of the screen.
If Visual Voicemail is not set up on your iPhone, you'll see a button that says,Set Up Now. Tap that button.
Enter, then confirm a custom voicemail password.
TapCustom if you want to create your own custom greeting when someone reaches your voicemail box.

Applies To: iPhone 5,iPhone 5S,iPhone 5C,iPhone 6,iPhone 6 Plus,iPhone 6S,iPhone 6S Plus,iPhone SE,iPhone 7,iPhone 7 Plus,iPhone 8,iPhone 8 Plus,iPhone X,iPhone XS,iPhone XS Max,iPhone XR,iPhone 11,iPhone 11 Pro,iPhone 11 Pro Max,iPhone SE 2

Restart Your iPhone

Restarting your iPhone can sometimes fix minor software glitches and errors.

How Do I Restart My iPhone?

Press and hold the power button (Sleep / Wake button) on your iPhone until theslide to power off slider appears on the display.
Swipe the red power icon from left to right to turn off your iPhone.
Wait about 30 seconds, then press and hold the power button again until you see the Apple logo appear in the center of the display.

If The Power Button Is Broken (Option 1)

Open the Settings app on your iPhone.
Tap General.
Scroll to the bottom and tapShut Down.
Swipe the red power icon from left to right.
Plug your iPhone into a power source using a Lightning cable to turn it back on.

If The Power Button Is Broken (Option 2)

Watch our YouTube video or follow the steps below!
Open the Settings app.
Tap General.
TapAccessibility.
TapAssistiveTouch.
Turn on the switch next to AssistiveTouch.
Tap the AssistiveTouch button when it appears on the display.
TapDevice.
TapMore.
TapRestart.
TapRestart again when the confirmation alert appears.

Applies To: iPhone 5,iPhone 5S,iPhone 5C,iPhone 6,iPhone 6 Plus,iPhone 6S,iPhone 6S Plus,iPhone SE,iPhone 7,iPhone 7 Plus,iPhone 8,iPhone 8 Plus,iPhone X,iPhone XS,iPhone XS Max,iPhone XR,iPhone 11,iPhone 11 Pro,iPhone 11 Pro Max,iPhone SE 2

Close Out Of All Of Your Apps

Closing out of your apps is like turning your iPhone off and back on — it gives your apps a fresh start. If one of the apps that you have open crashes in the background, it may prevent other apps you have open from functioning properly. It can be difficult to identify which specific app or apps are malfunctioning, so we'll close them all to save time.

How Do I Close Out Of All Of My Apps?

Double-press the Home button to view the apps your currently have open.
Use your finger to swipe up on the apps to close them.
You'll know all your apps are closed when you only see a preview of your lock screen.

Applies To: iPhone 5,iPhone 5S,iPhone 5C,iPhone 6,iPhone 6 Plus,iPhone 6S,iPhone 6S Plus,iPhone SE,iPhone 7,iPhone 7 Plus,iPhone 8,iPhone 8 Plus,iPhone X,iPhone XS,iPhone XS Max,iPhone XR,iPhone 11,iPhone 11 Pro,iPhone 11 Pro Max,iPhone SE 2

Reset Network Settings

Resetting the network settings can give your iPhone a "fresh start" and allow it to connect to Bluetooth devices or WiFi networks that may have been problematic.

How Do I Reset Network Settings?

Open the Settings app.
Tap General.
Scroll down toReset. Reset is the final option in Settings -> General.
Tap Reset Network Settings.
Enter your passcode.
When your iPhone restarts, the reset is complete.

Applies To: iPhone 5,iPhone 5S,iPhone 5C,iPhone 6,iPhone 6 Plus,iPhone 6S,iPhone 6S Plus,iPhone SE,iPhone 7,iPhone 7 Plus,iPhone 8,iPhone 8 Plus,iPhone X,iPhone XS,iPhone XS Max,iPhone XR,iPhone 11,iPhone 11 Pro,iPhone 11 Pro Max,iPhone SE 2

Contact Your Wireless Carrier

Sometimes when your iPhone experiences issues related to your cellular network (no or poor service, calls going straight to voicemail), the problem is stemming from the cellular network, not the iPhone itself.

Below are the support numbers of major wireless carriers to contact if you're experiencing problems.

Verizon: 1-(800)-922-0204
Sprint: 1-(888)-211-4727
AT&T: 1-(800)-331-0500
T-Mobile: 1-(877)-746-0909

Applies To: iPhone 5,iPhone 5S,iPhone 5C,iPhone 6,iPhone 6 Plus,iPhone 6S,iPhone 6S Plus,iPhone SE,iPhone 7,iPhone 7 Plus,iPhone 8,iPhone 8 Plus,iPhone X,iPhone XS,iPhone XS Max,iPhone XR,iPhone 11,iPhone 11 Pro,iPhone 11 Pro Max,iPhone SE 2

Repair Your iPhone With Apple

Apple repairs iPhones at the Genius Bar in Apple Stores and through their online mail-in repair service. Apple repairs are high-quality, but out-of-warranty repairs can be much more expensive than third-party solutions. If you're looking to save some money you're not covered by Apple's warranty, you may want to check out our other recommendations.

How Do I Repair My iPhone With Apple?

How To Repair Your iPhone With Apple's Mail-In Service

Visit Apple's support website to begin the online mail-in repair process.
Alternatively, call 1-800-MY-APPLE (1-800-692-7753) to set up a repair.

How To Repair Your iPhone At The Genius Bar Inside Your Local Apple Store

Visit Apple's website to make a Genius Bar appointment before you go into the store. Apple Stores are extremely busy, and if you don't have an appointment, you may have to wait for hours or end up being turned away. (Editor's note: I'm a former Apple tech and we're not exaggerating — please, do yourself a favor and make an appointment first!)
When you arrive, go to the Genius Bar to check in for your appointment.
Genius Bar appointments always include free diagnosis. If you're under warranty, many repairs can be done on the spot, but it all depends upon which parts are in stock. If you're not under warranty, the Genius will give you a quote for the cost of a repair.

Applies To: iPhone 5,iPhone 5S,iPhone 5C,iPhone 6,iPhone 6 Plus,iPhone 6S,iPhone 6S Plus,iPhone SE,iPhone 7,iPhone 7 Plus,iPhone 8,iPhone 8 Plus,iPhone X,iPhone XS,iPhone XS Max,iPhone XR,iPhone 11,iPhone 11 Pro,iPhone 11 Pro Max,iPhone SE 2

Voicemail Is Working!

Visual Voicemail is working on your iPhone again! Next time your iPhone 8 Plus won't play voicemails, you'll know exactly what to do. If you have any other questions about your iPhone, leave them in the comments section below!